Enterprise service terms
We publish live service health for everyone. Response windows, escalation and service credits are agreed in writing during enterprise onboarding.
Public status and support
- Live status
- The status page and the health endpoint show the current probe result. Neither is an uptime guarantee.
- Incidents
- Incidents and current degradation are posted on the status page.
- Support
- The support page takes help and billing questions and escalates to engineering.
Support by plan
| Plan | Support path | Notes |
|---|---|---|
| Free | Docs and the status page | Best-effort service while you prove the integration. |
| Starter and Growth | Email support | The dashboard, the support inbox and the status page carry current operating notes. |
| Pro | Priority email and onboarding help | Help with protected workflows, BYOK and planning for higher throughput. |
| Enterprise | Direct engineering onboarding | Response windows, escalation paths and commercial terms set in a written agreement. |
What an enterprise agreement covers
For an enterprise account we put support terms in writing during onboarding: response windows, escalation contacts, throughput shaping, onboarding milestones and, where they apply, commercial remedies.
Each account negotiates its own terms, because the service depends on upstream USPS systems, the account's licensing and the shape of its workload. The signed agreement is the commitment; this page is not.
Outside any public promise
- USPS outages or degraded USPS performance
- Carrier-side rate limiting or licensing constraints
- Scheduled maintenance or controlled deploy windows
- Automatic service credits
- An uptime guarantee on free or self-serve plans
Ask for enterprise terms
Start on the free tier. When you need higher volume, written support terms or custom onboarding, contact support.